Usability Central—Best Practices™
UX Scorecards Module

Learn how your site stacks up in terms of usability and user experience: set benchmarking metrics, systematically quantify the usability of your site, score individual pages and your whole site.

The Challenge

If you can't measure it, you can't manage it. Companies want to measure the effectiveness of their designs but don't have metrics that measure usability and user experience.

HFI's Solution

HFI introduces UX Metrics Scorecards, a powerful Web-based metrics program to evaluate designs, and measure and track the experience of your users.

• Organize your UX metrics program with graded scorecard templates.
• Measure and track five dimensions of usability.
• Dashboard reports give you key metrics at-a-glance.

Bridge the gap between business reports and web analytics.
Get real insight into how users interact with your website, presented in clear metrics – the language of business.

Turn your UX reports into powerful management tools using graded scorecards

• Establish a common baseline and focus for all interface design evaluations.
• Determine where to apply valuable UX resources to support business goals.
• Evaluate user experience progress over time, across different sites, and across different personas and scenarios.
• Evaluate a variety of interfaces including websites, web applications, mobile applications, and even physical products.

Usability Central UX Scorecards module:

HFI's Usability Central—Best Practices' UX Scorecards module contains both general and scenario scorecards.

General UX Scorecards
A collection of independent metrics that reflect an assessment of the overall usability of an interface (not based on personas and scenarios) including:

• Website / Web Applications
• Windows™ Application
• SMS-Based Value Added Service (VAS)
• Wireless Application Protocol (WAP)
• Interactive Voice Response (IVR) Application

Scenario Scorecard
Measure usability dimensions of an interface based on personas and scenarios. This scorecard is extremely flexible and adaptable for evaluating almost any domain or interface.